![]() ![]() ![]() * If you own a bagless machine, empty and clean the dust bin frequently. If you have a lifetime belt, keep up with your Red Carpet Service plan checkups so your belt can be inspected and replaced as needed. You may need to replace it annually or more often if you vacuum frequently or use the vacuum commercially. * Inspect and replace the belt as needed. If your brushes are getting worn, visit your local Riccar retailer to replace the brush strips. Remove long hairs and threads using a seam ripper or small scissors. As a general guideline, replace filters after every 12 vacuum bag changes or at least once a year. * Replace HEPA media filters as recommended by your owner's manual. Riccar vacuums are designed with the charcoal filters inside the dust compartment where the odors grow, not outside the machine like most other vacuums. * Use and replace charcoal or granulated charcoal filters to help control odors. Plus, a completely full bag could clog the hose. When your bag is more than two-thirds full, it reduces your vacuum's ability to clean. We don't know the fulfillment location until after you place your order, so your checkout screen and order confirmation email may not include taxes or will provide only an estimate until your order is shipped.Įvery vacuum is a little different, but for the most part, these are the things you need to do regularly to keep your vacuum picking up at its best. Some areas require tax to be assessed on shipping and handling charges. Tax will be applied to your order if it is delivered from the same state as your shipping address. Orders cannot be placed by telephone, postal mail, email or fax. If you'd like to buy in person, please visit our retailer locator to find your nearest Riccar retailer. If you have issues using this website, we recommend using the latest versions of Chrome, Firefox or Safari. Telephone, Postal Mail, Fax or Email Orders Please contact us right away using the Contact Us form here. Riccar can help you cancel or change your order within about 24 hours on weekdays. If you're asking about a specific vacuum, include the model number and serial number on the rating label, which will expedite the level of help you receive. The best way to contact Riccar is by filling out our Contact Us form. If you dispose of packaging material or attempt to return the merchandise without contacting the fulfiller, you will not receive credit for the return. Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you have accepted delivery and then find shipping damage, please call the retailer who filled you order immediately using the contact information included with the order. If an order arrives to you with obvious shipping damage, please refuse the delivery. If you receive defective merchandise, please contact Riccar for assistance. How do I report a defective or damaged item?Ī defective item is one that is inoperable but has no apparent damage. We truly support our retailers’ in-store sales efforts and encourage you to buy locally, not just so you can get the vacuum that best suits you, your home and your lifestyle, but also so you leave the store with an assembled product, with any customized features installed just for you, and with expert advice on how to operate and store the vacuum, and much more. Your local Riccar retailer store may offer discounts, special promotions, vacuum bundles or even a trade-in program.You'll be added to our promotional email list. At the bottom of every page of this website is a "Sign up for Our Newsletter" box.You may find discounts and promotions two ways. You should never send credit card numbers by email, as this is not a secure practice. Ricar does not accept credit card numbers delivered by email. ![]() The payment methods for our store are listed when you check out. When you order and pay online, this service ensures that you receive your products as soon as possible. Riccar uses a third party service called Quivers to order from our website. Cash payments or COD orders,however, are not accepted. We accept a varity of payment options including credict cards such as Visa, Mastercard, Discover and American Express. ![]()
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